Return Policy

JNL Clothing

ALL Returns Must Be Returned with 14 days of purchase

Our returns address is as follows:

6619 S Dixie Highway #178
Miami, FL 33143
 
Order cancellations must be made via email within 7 working days of the day after you receive the goods. However, if your order has already been processed and shipped, you will be liable for the returning the order.
Return or exchange an item

 Fill in the returns form and include it with your returned item(s) within 14 days of receipt. Any returns received after this period may be rejected. If you’re unsure on whether you’re eligible to return an item, please contact our support team by visiting support.gymshark.com.

You are liable for the cost of returning your item(s) and for your parcel until the moment it reaches JNL Clothing. We recommend sending returns on a recorded delivery to avoid any issues with your return reaching us.

Refunds are issued against the original payment method used on your order and will reach you within 7 working days of JNL Clothing receiving your return. You will receive an email confirming your refund. Exchanged items will be despatched on a free delivery service within 7 working days of your return being processed. If there are any issues with your return, you will be contacted by phone (if provided) or email.

 
Please note:
  • We CANNOT accept returns or exchanges on underwear or socks due to hygiene reasons
  • We CANNOT accept returns or exchanges on any items which have been washed
  • ANY items returned covered in animal or human hair will NOT be accepted
  • ANY items which are discontinued and no longer sold on the website CANNOT be returned for exchange or refund
  • ANY items found to have a distinct smell (deodorant, aftershave, body odour etc) will not be accepted
JNL Clothing has the right to refuse a return should it not follow our returns guidelines.
Faulty items
If you believe your product is defective due to a manufacturing fault, please contact our customer support team via our support hub. You will be asked to send photos of the fault and if deemed faulty, we may ask you to return the item as we may need to pass it to our quality control team. All postage paid to return faulty items will be reimbursed.
Expo Returns
Any JNL Clothing products purchased from an expo you may have attended can only be returned for an exchange or store credit.

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